How an On-Site Supervisor Acts as a Bridge Between You and Your Staffing Agency

Working with a staffing agency has many perks, and one of them is the ability to work directly with an on-site supervisor. We sat down for a Q&A with former on-site supervisor Kate Rebello to get some insight on her experience as an on-site.

What is an on-site supervisor?

An on-site supervisor is someone that balances recruiting with managing employees and maintaining client relationships. An on-site supervisor typically works directly with one client that has a large number of associates employed by the staffing agency, and they’re often considered a bridge between the staffing agency and the client.

What are some of the responsibilities of an on-site supervisor?

An on-site supervisor is responsible for managing all the staffing associates at one client. Some of their daily responsibilities include things like checking in new associates on their first day, following up on absences, and answering any employee questions or concerns. On-sites are expected to build connections with both their associates and the client employees like leads, managers, and administrative staff. An on-site also spends a lot of their time on the warehouse floor so that associates can get to know them.

What are some of the benefits of having an on-site supervisor for clients?

An on-site supervisor provides the client with a direct line of communication to the staffing agency, which allows for more clear and fluid communication between the client and the staffing agency. An on-site supervisor also makes sure that client needs can be addressed quickly and efficiently, without a lot of back-and-forth communication. Having an on-site supervisor also helps increase retention among associates, because they feel more comfortable and taken care of while they’re at work.

How does an on-site supervisor serve associates?

On-site supervisors are in charge of meeting and checking in new associates on their first day of work, which helps ease a lot of the stress and anxiety surrounding starting a new job. On-sites get to build a sense of rapport with their associates, which helps them feel more comfortable coming to work. An on-site also gives associates direct access to someone to talk to if they have questions or concerns about anything at work.

What was your favorite part about being an on-site?

I loved building relationships with the associates and really getting to see the fruits of my labor. Being an on-site really immerses you in the culture of the client you’re working with, and I enjoyed being a part of all the client events and perks!
An on-site supervisor is an important and valuable team member for both staffing agencies and their clients. On-site supervisors have a variety of responsibilities, ranging from managing associates to facilitating clear and effective communication with the client. By acting as a bridge between their staffing agency and the client, on-sites are able to effectively meet the needs of both clients and associates.

Keep up with Kate on LinkedIn!

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